FAQ

FAQ - Questions
1.	Is it secure to order from this site?
2.	Do you keep my personal information?
3.	Do you sell or trade any of my information?
4.	When will my credit card be charged?
5.	Has my order been shipped?
6.	How do I track my order?
7.	I forgot my account password. How do I retrieve it?
8.	What is your return policy?
9.	How do I find a product?
10.	How do I navigate through the site?
11.	How can I get information about your company?
12.	How do I contact you?

Answers
1.	Yes. Our shopping cart processes all the information by using the latest security technology: SSL 128-bit encryption.
2.	Yes, your personal information is securely stored in our Ecommerce database with the same SSL 128-bit encryption. You have the option to make this information available for future orders when logging in, so that you do not have to type it again when you come back and shop from us.
3.	Absolutely not: We do not sell, trade, or share any of your information with anyone under any circumstances. Click here to review our Privacy Policy.
4.	Credit cards are charged at the time of the order, before the order is shipped out. You will receive notification by e-mail if the payment was approved.
5.	You can check on the status of your order by clicking on Order Status or by clicking on the link on your order confirmation e-mail to review your order.
6.	If a tracking number is assigned to your order, you can track the order by logging in to the Order Status and reviewing your order.
7.	If you forgot your password, you can retrieve it by clicking on the Forgot Password link on the Order Status page or during the checkout process while placing a new order.
8.	Our return policy is available on the Terms of Sale agreement.
9.	There are various ways of finding a product. You can browse our online store through categories by clicking on the main menu button links to find what you are looking for, you can also click on 'Search' and type a search term related to what you are looking for and all corresponding results will be displayed.
10.	There are links and buttons on the site to get you where you want to go. Products are available from the main menu and under the "Products" button link, you can also view informational web pages that we have set up so you can get some information on our company and our products.
11.	Information about our company is available on the About Us page.
12.	Our contact information is provided on our Contact Page.

FAQ's

Which shears are best for me?

Which steel sheer quality is better, those made in Japan, Korea, or Germany?

Japan has the highest standards for workmanship and quality with steels in hair cutting shears.

Many shears made in Korea which can save some costs on labor, and still maintain good quality.

Use steels from Japan. Look for Japanese Steel.

What metals are used in my scissor?

YIron, Carbon, Nickel, and various other alloys like cobalt, and manganese. When using stainless Steel Chromium is added to make steel Stainless, and prevent rust. Handles are welding to the blades and not constructed using the same quality steels. This is not necessary and would add to the cost.

What are the different categories of stainless steel used to produce hair cutting scissors?

Steels are important to a point in a scissor, and when combined with high-quality machining and design you have a beautiful cutting shear ready to provide excellent performance for many years or career depending on the quality of service the shear receives.

You should never purchase a scissor with a stainless steel rating of less than 440C. This is an industry-standard for stainless steel in hair cutting shears. There are a few entry-level shears made using 410, and 420.

Cobalt Alloy Steel is abrasion resistant and will give increased blade retention, and a longer last edge. These shears can also be machined to a finer edge and have the steel hold the edge the result of adding Cobalt Alloy.

They often cost more due to the increased labor costs of finishing and polishing and extra abrasives used in the finishing process.

Cobalt does have some categories and some companies use there own. They include Cobalt Alloy, ATS-314, V-1, V-10 and now they are using a powered Sintered Cobalt Alloy that is expensive but has excellent performance, and with the use of the sintered powered steel process has great quality control when producing it.

Is there a scissor that never needs to be sharpened?

This is fiction, and simply not true. There are high-quality steels that can hold an edge longer than others with the use of Cobalt Alloys but the longest we can see a shear used everyday cutting hair to last is about 18-24 months and most need to be serviced in about 12 months.

This depends some on the use of the shear how many cuts per day.

The wear resistance when cutting strands of hair is the same as cutting equal diameter strands of copper..! Hair is Keratinized Protein, soft and pliable with strong resistance to cutting.